Installation Support
We Support Your Crew — Not Replace It
SKATE supplies windows and doors to builders, developers and installation contractors worldwide — we do not operate installation crews on your site. What we do provide is everything your team needs to install every unit correctly the first time: dimensioned drawings, step-by-step guides, and direct access to our engineering team while your crew is on site.
Video walkthroughs are available for less common installation sequences, including lift-and-slide doors and bifold doors.
Installation Drawings Per Product
Every order ships with dimensioned installation drawings specific to the product configuration you ordered — sightlines, fixing point locations, and structural opening tolerances included.
Step-by-Step Installation Guides (PDF)
Written installation guides cover frame fixing, weatherproofing sequence, hardware adjustment, and glazing bead installation — formatted for your site crew to follow directly.
Tolerance & Opening Preparation Specs
We provide rough opening dimensions with tolerance ranges before production begins, so your framing crew can prepare openings correctly ahead of delivery.
Video Guidance for Complex Systems
Lift-and-slide, bifold, curtain-wall integration, and motorized skylight systems include supplementary video walkthroughs for less common installation steps.
Remote Technical Support During Installation
Our engineering team is available by phone, email, or video call while your crew is on site — for spot questions on hardware adjustment, sealing, or unexpected site conditions.
From Shop Drawings to After-Sales Follow-Up
Every order follows the same structured support timeline, so your installation crew always knows what to expect and when.
Shop Drawings
Dimensioned drawings for every unit are issued for your approval before production begins.
Opening Prep Specs
Rough opening tolerances and fixing details are confirmed so your framing crew can prepare ahead of delivery.
Delivery Sequence Plan
Units are labeled and sequenced to match your installation order — top floor to ground floor, or by elevation.
On-Call Support During Install
Our technical team is reachable while your crew installs, for real-time answers on hardware, sealing, or site conditions.
After-Sales Follow-Up
We follow up after handover to confirm operation, weathersealing, and hardware are performing as specified.
Frequently Asked Questions
No — SKATE is a manufacturer, not an installation contractor. We supply the products and support your installer or general contractor's crew with drawings, guides, and remote technical assistance throughout the installation window.